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  Our Difference

It is our approach to ITSM Assessments and Implementations that differentiates us from the competition. DL.Q Enterprises ITSM Consultants have finely tuned our ITIL/ITSM Assessments and Implementations Service Offering, making it one of the best solutions on the market today. What is our differentiator? We call it AIM4ITSM (Acelarated Implementation Methodology for IT Serice Management) and it has been developed to meet the needs of the SMB Market.

The goal of AIM4ITSM is to accelarate the implementation process by ensuring that the right information is gathered during the assessment. This information is then used in our Decision Management Process where we strive to provide you with the best possile solution to meet your needs.

The following is a summary of just a few of the many tasks performed in our AIM4ITSM sevice:

1. Identify Corporate Culture

2. Check the street talk

3. ITSM Training / Workshops

4. ITSM Framework Decision

5. Six Sigma TEN

6. CMMI TEN

7. CobiTEN

8. Strategic Success Plan (SSP)

9. ServiceDesk Re-SOURCE

10. Quality Document Deliverables

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  Our Consultant's Experience

We believe that every business must start somewhere and simply because we don't yet have a huge list of clients does not mean we do not have experience. Our consultants average close to 20 years of experience in many areas of IT, including IT Service Management, Network & Systems Management, Process Design & Development, Service Desk Process, and IS Management.

 

The following is a short list of places where our consultants have provided IT Service Management services:

 

  • Edward Jones
  
  • Capital One
  • WorldCom
  
  • Capital One Auto Finance
  • UUNET
  
  • IBM
  • Kimberly-Clark
  
  • SAIC
  • Maritz, Inc.
  
  • Cable & Wireless UK
  • US Air Force
  
  • US Airways
  • Mid-Atlantic Airways
  
  • Sprint
  • AT&T
  
  • Lucent Technologies
  • Coventry Healthcare
  
  • Rehab Care Group
  • Cymbet Corp.
  
  • Sentara Helath Systems
  • Graybar Electric Co.
  
  • Homeland Security Corp.
  • Digital River
  
  • Imation
  • Northwest Airlines
  
  • Kmart Corporation
     

 
 
 
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